Recherche Customer Service Advisor - (Good English-speaking level)

Description de l'offre

Annonce Référence annonce EMP/RCM/06/2021/262 Nom entreprise RemoteCM SARL Fourchette salariale Entre de 100 000 FCFA et 500 000 FCFA Type d'annonce Emploi Intitulé du poste Customer Service Advisor - (Good English-speaking level) Contexte Benefits Attractive starting salary Transport and internet allowances Attractive performance bonus Paid leaves Ville Yaoundé Profil recherché On behalf of our rapidly growing client base, we are currently recruiting for a Customer Service Advisor. As Customer Service Advisor, you will ensure customer queries are dealt with efficiently and accurately, with fair customer outcomes at the heart of everything you do. The Customer Service Advisor will be responsible for: Taking calls from customers to deal with any account queries that they have Ensuring that good customer outcomes are always promoted. Operating within quality guidelines The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures Reach and maintain Key Performance Indicators expected of a Customer Service Advisor to required standards and specified timescales Compétences requise The Customer Service Advisor will be responsible for: Taking calls from customers to deal with any account queries that they have Ensuring that good customer outcomes are always promoted. Operating within quality guidelines The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures Reach and maintain Key Performance Indicators expected of a Customer Service Advisor to required standards and specified timescales under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers Maintaining high levels of accuracy at all times Call center experience is a plus Experience handling Email and chat support is a plus Date limite de candidature 2021-07-31 Dossier de candidature How to apply if you're interested in this Job If this sounds like your perfect role, email: emprcm062021262@campusjeunes.net with your CV, salary expectation …