Description de l'offre
JOB ADVERT Viana's Home Ltd is a resort company that offers services such as; Lodging, gaming, catering, and recreation within the neighbourhood of Nkoa-bang, Yaoundé-Cameroon. She therefore seeks services of a Hotel manager. The job description of a Viana's Home manager typically encompasses a wide range of responsibilities aimed at ensuring the efficient and profitable operation of the Viana's Home. Key duties and responsibilities include: Overall Management: The manager is responsible for overseeing all aspects of the Viana's Home's operations, including front desk, housekeeping, food and beverage services, maintenance, and administration. Staff Supervision and Training: Hiring, training, and supervising staff across various departments to ensure excellent customer service, adherence to Viana's Home policies, and efficient operations. Guest Relations: Ensuring high levels of guest satisfaction by addressing complaints, resolving conflicts, and ensuring all guest needs are met promptly and effectively. Financial Management: Budgeting, financial planning, and cost control to ensure that Viana's Home operates within budget while maximizing revenue and profitability. Sales and Marketing: Developing and implementing strategies to attract guests, increase occupancy rates, and maximize revenue through various sales and marketing channels, including online platforms, partnerships, and promotions. Property Maintenance and Safety: Overseeing maintenance activities to ensure that Viana's Home premises are well-maintained, safe, and compliant with health and safety regulations. Quality Control: Monitoring and maintaining high standards of cleanliness, service, and amenities throughout Viana's Home to uphold Viana's Home's reputation and ratings. Inventory Management: Managing inventory levels of supplies, equipment, and amenities to ensure smooth operations and minimize wastage. Event Management: Planning and coordinating events, conferences, and functions hosted at Viana's Home, including catering, logistics, and guest accommodations. Community and Public Relations: Building positive relationships with the local community, businesses, and government authorities to support Viana's Home's interests and enhance its Reputation. Strategic Planning: Developing long-term goals and strategies …