Description de l'offre
Job Advertisement Carlcare Sarl (Transsion Holdings) is looking for Customer Experience Specialist. Key Accountabilities: Manage Hotline Operations and ensure targets are achieved; Ensure Customers are satisfied with the provided services; Identify issues, close loop and give feedback to the customer and convert them into “Satisfied Customers”; Strengthened the relationship between the company and the B-to-B Clients on a regular basis; Analyze dissatisfaction cases to identify root causes and resolve issues to improve satisfaction outcomes in Central Africa; Guide and complete the implementation of service processes such as receiving the devices and return the devices, and be responsible for the satisfaction of reception services; Coordinate the evaluation of Carlcare Services on the Application; Follow up the work of trainers and regularly verify the quality of training provided to service center/hotline staff on our products and services; Monitor the completion of the trainer's weekly and monthly plans, showing trends of improvement; Complete other tasks assigned by Central Africa Regin Manager or HQ-User Experience Dept. on time. Qualifications and Experience: Should have a Bachelor Degree in Business Administration, in Management, in Communication or any related area At least 3 years of experience in managing Customer’s Experience; Knowledge on Customer satisfaction Management; Capabilities and Skills : Open minded, smart, and responsible Person, Ability to solve new problem; Good communication skills; Fluent in English (written and spoken); A dynamic person; Organization, rigor, ability to work under pressure. Application Process Please if you are interested to join us send your C.V in English to: hrrecrutmentlevel@gmail.com by specifying in object of the mail: Customer Experience Specialist/HR04/2024. Apply ASAP, if interested.